RUSA President's Program
The Future of Library Services: Innovating with AI, User Experience, and Service Design
Sunday, June 29 | 1:00pm - 2:00pm ET
The 2025 ALA RUSA President's Program explores the future of reference and user services in an increasingly challenging information landscape. The panel includes library thought leaders from the public and academic libraries. Deepfakes and anti-vaccination social media campaigns emphasize the importance of fostering critical and thoughtful digital citizenship. At the same time, libraries are prepared more than ever to harness the technologies and strategies of the present to transform library offerings to be more inclusive and user centered.
Attendees will gain valuable insights and practical strategies for adapting library services to meet the demands of today’s information environment, making this panel a must-attend for anyone interested in the future of libraries.